17th annual Practice Management Seminar Schedule

 

8 - 11:40 a.m.         Improving Performance Through Candor and Coaching - Kathryn Jeffers

•  Crucial leadership rights and responsibilities
•  The three competencies critical to be high performing at work
•  Relationship management skills that impact productivity and morale
•  Communication norms and ground rules for work teams to live by
•  Every employee's obligation to making payroll
•  Communicating with greater clarity and less interpretation
•  Managing "triggers" and upsets 
•  Talking to each other, rather than about each other, when issues need to be addressed
•  Having difficult conversations in the way that others can take it
•  Managing defensiveness, shutting down and conflict avoidance
•  Developing and tracking a Performance Improvement Plan  

Afternoon        

1 - 5 p.m.                     Improving Performance Through Candor and Coaching-  Kathryn Jeffers, cont.

Morning

Thriving in a Down Economy- Denise Tumblin

8 - 10:40 a.m.             Seven Financial Strategies to Protect Your Practice – Denise Tumblin

The economic downturn stirred concerns the U.S. population hasn’t faced since the Great Depression, and no one is certain how long this period of uncertainty will last. Surviving this new economy requires paying attention more than ever to the details. Join us to learn the key financial strategies to help your practice weather the storm.

10:40 - 11:40 a.m.        Five Myths about Associate Compensation – Denise Tumblin

When it comes to doctor compensation, too often owners and associates stand at opposite ends of the scale. Don’t let misconceptions sour your relationship. Join us for an enlightening session on the latest information regarding associate compensation packages.

Afternoon

1 - 2:40 p.m.                Preserving Practice Value During Economic Turmoil – Denise Tumblin

Dramatic swings in the stock market have decimated the retirement savings of investors everywhere. Have the changes in the economy affected the value of your practice? What happens if changes to the capital gains rate go into effect? Learn how to preserve practice value in spite of a tough economy.

3 - 5 p.m.                     Setting Fees with an Eye on the Economy – Denise Tumblin

There’s no doubt the current economy is an obstacle, and you may be feeling the pinch as your practice expenses rise. Should you increase fees to ease the pain?  Clients want value, and price and value are implicitly linked. Value becomes even more essential in an economic downturn. Learn how to create a fee schedule that suits the economy, your practice, your clients and your community.

Morning

8 a.m. - Noon              Vaccinating Your Practice against Operational and Financial Mismanagement –                                      CharlotteLacroix/Elise Lacher

Small business equine practice owners can no longer practice “wing-it” management. In this economic climate, practice managers face risks of client law suites, disgruntled employees, untracked inventory, out of control expenses and lost revenue. Desperate situations create desperate people. This four-hour session will help you identify and weigh the risks of running an equine veterinary small business. You will also be provided with simple “tools” to assist you in minimizing risks to your livelihood.

Afternoon

A presentation on a fact pattern dealing with a three-doctor practice facing serious economic and life-sustaining challenges. These problems deal with legal, communication, economic, inventory and fee collection issues—all the issues addressed during the past several days. This session will be an opportunity to apply knowledge learned to a practice in trouble.