16th annual Practice Management Seminar Schedule

Saturday, July 26

5:30p.m. Opening reception – Fourth Floor Salon C

Day 1

Sunday, July 27

Morning

8a.m. Analysis of practice economics: a diagnostic approach – Andy Clark and Marsha Heinke

Managing your practice by the numbers doesn’t have to be hard. You just need a systematic approach, just like you tackle a lameness exam or colic. The session will explain some basic anatomy (using the Equine Practice Chart of Accounts), then reading lab results (Financial Reports), and interpret the normals and abnormals. Drs. Clark and Heinke will share great “pulse-points” for actively monitoring your practice, using key financial and management indicators that make your diagnostic

time go like a breeze!

Afternoon

1:00p.m. Analysis of practice economics, cont. - Clark and Heinke

3:00p.m. Breakout Groups

Practices with 1 to 3 veterinarians

Practices with 4 and more veterinarians

Discussion of the day’s presentations facilitated by Andy Clark and Marsha Heinke with Brad Jackman and Mark Baus.

Day 2

Monday, July 28

Morning

8:00a.m. Employment law for equine practitioners – Rick Griffith

Mr. Griffith will provide an overview of key employment law challenges confronting practitioners in both large and small practice settings. The session will include time for the attendees to present specific workplace questions they have to Mr. Griffith and share ideas with one another about employment law challenges they face within their own practices.

10:00a.m. Attracting and keeping employees – Mary Hinton

Do you need a better plan to find good employees? Are you up to date on what will attract the right people to your practice? Are you tired of training employees only to lose them? This presentation will include key factors in attracting and keeping your human resources.

Afternoon

1:00p.m. Screening prospective employees – Leah Antunes, Profiles International, Mary Hinton and Marsha Heinke

This session aims to take the guesswork out of hiring. Participants will be shown how to utilize all resources available to them to increase the odds of hiring right the first time. By understanding job matching through the measurement of thinking style, behavioral traits and occupational interests, employers are better able to select and retain top employees in a competitive workforce.

3:00p.m. Panel discussion: human resource issues

Day 3

Tuesday, July 28

Morning

8:00a.m. Quality of equine care: Where can it go wrong? – Joop Loomans

In an increasingly litigious world, it is important to ask whether the standards of equine veterinary care meet client expectations, and whether there are adequate safeguards to prevent failure of care. Changes in society at large and in the veterinary profession in particular, mean that the time is ripe for self-reflection. This presentation will systematically evaluate the quality of equine veterinary care using court cases against equine practitioners and a recent survey on equine veterinary care at international top sport level.

8:40a.m. Communications and risk management – Kathleen Bonvacini

In this session, Dr. Bonvicini will discuss research evidence showing a strong correlation between communication and health outcomes for practice success. Dr. Bonvicini will present communication principles and tools that have been shown to be effective in rebuilding trust with clients in high stakes discussions, including those following medical error and adverse events. The presentation will include an evidence- based model for use in practice to guide veterinarians in these discussions to restore client trust and reduce malpractice risk. The format will include slide presentation, interactive exercise, video case review and opportunity for question and answer.

Seeking balance in your life? During lunch, refocus from hearing experts in their disciplines to visiting with experts in recreation. After all, this is the “First Year of the Rest of Your Life.”

All topics, times and speakers are tentative and subject to change.

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