Manual

AAEP AVENUES

AAEP INTERNSHIP ORIENTATION MANUAL

The following outline is format for creating a manual for your internship program. Your practice may already have a manual, but if not, you may find this template a useful format to provide information to the intern when they are accepted into your program. This format is made to include information that may be found in an ambulatory practice, a hospital practice or both. Some wording has been provided for some items. Providing part of the medical record and business office forms with this orientation manual may be helpful in familiarizing the intern with the practice procedures. These may suit your practice or you may want to change the wording to be specific for your style of management. Those items, which are not related to your practice, can be deleted from your manual.

This manual is an effort by the AAEP to help practices listed as part of Avenues to have successful internship programs. This manual is one way to help prepare your new intern for their year in your practice. Please make suggestions about how this manual format may be improved to better serve internship programs. Dr. Nathaniel A. White (nawhite2@vt.edu).

AAEP INTERNSHIP ORIENTATION MANUAL

INTRODUCTION:

Practice Name welcomes you to your internship. We have put together some guidelines in this orientation booklet to provide you with information you will need during your internship. We will work with you to make the year an educational experience while participation in equine practice.

INTERN RESPONSIBILITIES.

The interns are an integral part of the clinical team. Excellent patient care and client satisfaction are our most important goals. Please consider the following protocols when treating patients and communicating with clients.

CLIENT COMMUNICATION:

-Appointments

-Calling clients

-Reports, letters and dismissal information.

CASE MANAGEMENT:

-Examination

-Ambulatory calls

-Hospitalization

-Discharge

MEDICAL RECORDS:

-Medical Record Forms (include as example)

-History, examination, treatment sheets

-Laboratory Forms

-Hospital forms

-Soaps

-Invoice

-Estimates/Permission

-Client communication records

-Client info Sheet

-Euthanasia form

-Case management

-Hospitalization

-Referral

TREATMENT PROTOCOLS

-Medications

-Pharmacy

-IV administration

-IM administration

-ICU monitoring

OFFICE PROCEDURES:

-Office staff: introduction

-Office administration

-Telephone Calls

-Making appointments

-Payments and Collections

-Billing

-Letters

-Files

-Health Certificates

-Medical record file

CLINICAL PROTOCOLS

-Radiography

-Lab submission

-Necropsy/disposal

-Where, Who, When

-Anesthesia

-Equipment

-Surgery

-Set up

-Equipment

-Clean up

-Surgical Prep

-Special procedures (scintigraphy, thermography, etc.)

MISCELLANEOUS PROTOCOLS

-Regular working hours.

-Emergency duty

-Meetings

-Vacation

INTERN INSTRUCTION

-Orientation

-Specific procedure instruction

-Rounds or Case discussion

-Expected procedure list

CONTRACT:

-Stipulations

-No compete practice clause

-Malpractice

-Insurance

-Benefits

INTERN SUPERVISION

Each intern will be supervised by a clinician for all cases. The supervision will consist of an initial period of observation followed supervision as needed, and review of cases on a daily bases. The intern is expected to ask for assistance when needed with difficult cases.

-Consultation

-Clinician assignment

APPENDIX

INTERNSHIP GUIDELINES (from Avenues description)

INTERNSHIP REQUIREMENTS (from Avenues description)